Privacy Policy for SeneTaxi

Effective Date: 7th-October-2024

Introduction

Welcome to SeneTaxi! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our app. By accessing or using SeneTaxi, you consent to the data practices described in this policy.

1. Information We Collect

When you use SeneTaxi, we may collect the following types of information:

1.1 Personal Information

We collect personal information that you provide when you register for an account or use our services. This information may include, but is not limited to:

  • Name
  • Phone number
  • Email address
  • Payment information (e.g., credit card details)

This information is necessary for us to provide our services, process transactions, and communicate with you.

1.2 Location Data

To enhance your experience, SeneTaxi collects location data from your device. This information is used for various purposes, including:

  • Matching you with nearby drivers
  • Providing real-time tracking of your ride
  • Calculating the fare based on distance and route

You can manage location data settings through your device's privacy settings.

1.3 Device Information

We may collect information about your device, including:

  • IP address
  • Operating system
  • App version
  • Unique device identifiers

This information helps us improve our app’s performance, troubleshoot issues, and enhance user experience.

1.4 Usage Data

We may collect usage data, which includes information about how you use SeneTaxi, such as:

  • The features you access
  • The duration of your sessions
  • Your interactions with our app

This information helps us understand user behavior and improve our services.

2. How We Use Your Information

SeneTaxi uses the information we collect for various purposes, including:

  • Providing Services: To create and manage your account, process your ride requests, and facilitate payments.
  • Communication: To send you confirmations, notifications, and updates related to your rides. We may also use your contact information to reach out regarding customer support inquiries or promotional offers.
  • Improvement of Services: To analyze user behavior and preferences, allowing us to enhance our app’s features and overall user experience.
  • Research and Analytics: To conduct research and analysis aimed at improving our services and understanding market trends.
  • Legal Compliance: To comply with legal obligations, respond to subpoenas, and protect our rights or the rights of others.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our app and delivering our services. This includes:

  • Payment processors who handle financial transactions.
  • Mapping services that provide route information and real-time tracking.
  • Customer support services that help us respond to your inquiries.

These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

3.2 Legal Authorities

We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., court orders, subpoenas). We may also disclose your information to protect our rights, privacy, safety, or property, or that of others.

4. Data Security

We take the security of your information seriously. We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Restricted access to personal information

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We may retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

As a user of SeneTaxi, you have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request correction of inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
  • Opt-Out: You have the right to opt-out of marketing communications. You can do this by following the unsubscribe instructions included in those communications.

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

SeneTaxi is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy within the app and updating the effective date at the top. Your continued use of SeneTaxi after changes are made indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at senetaxi@gmail.com

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